My flooring is unique, will you be able to match its colour?

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Whilst we can’t guarantee an exact match, we are proud of our work and always aim to please. We will endeavour to match repairs to the colour of existing flooring as closely as possible.

Can my floor be repaired?

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How much improvement we can make depends on the scale of the damage. Send us over some pictures or talk us through the damage and we’ll find the best solution for you. Please note we can only carry out floor repairs as part of a full deep clean or restoration for your stone floor. Unfortunately, we are not able to attend to carry out repairs in isolation.

Can you protect against moss and lichen?

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Yes, our sealers and treatments are formulated to minimise the growth of moss and lichen and other intruders to keep your outdoor stonework looking great for longer

Are your jet washers noisy?

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The jet washers we use aren’t much louder than a running car engine. We’ll always be as considerate as possible to you and your neighbours and we can even schedule our works around your timetable and neighbourhood requirements, such as weekend, weekday out of hours etc.

Will my external cleaning hold up against the elements?

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Winter can be especially hard on external surfaces, so we generally recommend a maintenance clean once a year or so. That said, we use the most advanced sealers to protect against moisture, frost and whatever else the weather can throw at your surfaces. Rest assured your results will be of the highest quality.

Will weather conditions affect your work?

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Our external floor cleaning services do require driveways and patios to dry out before the service can be completed. For larger areas that are impossible to shield from the weather we may need to plan our work according the weather forecast.

Do you offer fixed-rate maintenance programmes for commercial premises?

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Maintenance programmes are available on request, please contact us to see how we can best meet your requirements

How long will it take to clean my entire building?

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We’ll need a bit more information in order to make a proper assessment, things like how many stories, the approximate floor size and how much furniture is in the building. We always work as quickly as possible without compromising quality.

Do you bring your own wet floor/work in progress signage?

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Absolutely, keeping you and your customers safe is a top priority.

Can you completely replace the flooring in my business premises?

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Complete replacement floors are generally outside the scope of our work, but we would love to work with you to find a solution you’ll be happy with. In many cases our restoration service can make a floor nearly good as new at a much lower cost than a full replacement. If you have had a new floor fitted we would certainly recommend that you have it sealed to ensure its longevity.

Can you work around my business hours?

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Yes, please call us to discuss. If your business has specific needs and access restrictions we will work to accommodate them.

Can you remove stains from my bathroom stone floor?

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This depends on how serious the stain is and the type of stone used for the floor tiles as well as whether or not is was originally sealed. Cleaning stone is what we do, so we are in the best position to get you the best results.

Will I have any access to my bathroom whilst you are working?

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Whilst we’re carrying out your bathroom cleaning it’s important to avoid steam, water and dirt in order to get the best results. That said, we’ll always try to work around you where possible so don’t be afraid to ask our staff if you need access to the room during the clean.

My tiles are discoloured, can this be fixed?

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In the vast majority of cases this is due to a buildup of soap and other cleaning liquids, usually a result of splashes when showering. In most cases it can be fixed and we are able to help you get the best results possible for your bathroom.

My grouting has gone black, is it safe?

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Black mould is not uncommon in areas with a lot of moisture. It doesn’t pose a catastrophic risk, but care should certainly be taken to keep children and animals away from it. It’s nothing to panic about, but we’d recommend getting a professional to take a look as soon as possible. In most cases, we are able to neutralise and completely remove black mould, as well as offering practical advice on how to stop it from coming back.

How long will your cleaning process take?

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The time taken to clean an area depends on the size of the room and how much cleaning is required. We work as quickly and efficiently as possible without compromising the quality of the work. Whilst the actual time taken will vary between jobs, most can be completed the same day they are begun.