How soon can I walk on the repaired floor?

This will vary on a case by case basis but most floors will be fully repaired and ready for use the same day the repairs are carried out.

How can I avoid more damage in future?

We offer practical advice on how to protect your investment in future to keep your repaired floor looking great. We always apply sealant after repairing damaged flooring and this sealer should maintain a protective layer for at least 12 months.

My flooring is unique, will you be able to match its colour?

Whilst we can’t guarantee an exact match, we are proud of our work and always aim to please. We will endeavour to match repairs to the colour of existing flooring as closely as possible.

Can my floor be repaired?

How much improvement we can make depends on the scale of the damage. Send us over some pictures or talk us through the damage and we’ll find the best solution for you.

Are the chemicals and solutions you use safe around me/my customers/children/pets?

Whilst we may use specialist chemicals in the course of our work, we can assure you that by the time we leave all residues will be gone and your tile or stone flooring will be perfectly safe for everyone to use. We work to extremely high standards of health and safety, conducting proper risk assessments where appropriate and never putting you or anyone else in danger.

Will Tile & Stone Medic’s cleaning services cause noise, disruption, dirt or debris in my home/business?

We always work in the most considerate way possible. Work will be tailored to your needs and will fit around your schedule where possible. We avoid bringing loud or bulky machinery into your home and when a job is complete we thoroughly clean up after ourselves to leave your space looking as tidy as it did when we arrived.

Do we have to move all the furniture

Yes, ideally if you want the job done to the best of our ability, then all furniture, kick plates in kitchens etc should be removed. However, don’t worry we will help you manage this.

Is your work all insured

Absolutely! we are always happy to show you our insurance certificates or down load them to you if so required.

How long does the work take to carry out

Once we have spoken to you in more detail we will be able to give you an idea of the time allocation required to restore your floors to a high level.