Will my external cleaning hold up against the elements?

Winter can be especially hard on external surfaces, so we generally recommend a maintenance clean once a year or so. That said, we use the most advanced sealers to protect against moisture, frost and whatever else the weather can throw at your surfaces. Rest assured your results will be of the highest quality.

Will weather conditions affect your work?

Our external floor cleaning services do require driveways and patios to dry out before the service can be completed. For larger areas that are impossible to shield from the weather we may need to plan our work according the weather forecast.

Do you offer fixed-rate maintenance programmes for commercial premises?

Maintenance programmes are available on request, please contact us to see how we can best meet your requirements

How long will it take to clean my entire building?

We’ll need a bit more information in order to make a proper assessment, things like how many stories, the approximate floor size and how much furniture is in the building. We always work as quickly as possible without compromising quality.

Do you bring your own wet floor/work in progress signage?

Absolutely, keeping you and your customers safe is a top priority.

Can you completely replace the flooring in my business premises?

Complete replacement floors are generally outside the scope of our work, but we would love to work with you to find a solution you’ll be happy with. In many cases our restoration service can make a floor nearly good as new at a much lower cost than a full replacement. If you have had a new floor fitted we would certainly recommend that you have it sealed to ensure its longevity.

Can you work around my business hours?

Yes, please call us to discuss. If your business has specific needs and access restrictions we will work to accommodate them.

Can you remove stains from my bathroom stone floor?

This depends on how serious the stain is and the type of stone used for the floor tiles as well as whether or not is was originally sealed. Cleaning stone is what we do, so we are in the best position to get you the best results.

Will I have any access to my bathroom whilst you are working?

Whilst we’re carrying out your bathroom cleaning it’s important to avoid steam, water and dirt in order to get the best results. That said, we’ll always try to work around you where possible so don’t be afraid to ask our staff if you need access to the room during the clean.

My tiles are discoloured, can this be fixed?

In the vast majority of cases this is due to a buildup of soap and other cleaning liquids, usually a result of splashes when showering. In most cases it can be fixed and we are able to help you get the best results possible for your bathroom.

My grouting has gone black, is it safe?

Black mould is not uncommon in areas with a lot of moisture. It doesn’t pose a catastrophic risk, but care should certainly be taken to keep children and animals away from it. It’s nothing to panic about, but we’d recommend getting a professional to take a look as soon as possible. In most cases we are able to neutralise and completely remove black mould, as well as offering practical advice on how to stop it coming back.

How long will your cleaning process take?

The time taken to clean an area depends on the size of the room and how much cleaning is required. We work as quickly and efficiently as possible without compromising the quality of the work. Whilst the actual time taken will vary between jobs, most can be completed the same day they are begun.

Are the chemicals and solutions you use safe around me/my customers/children/pets?

Whilst we may use specialist chemicals in the course of our work, we can assure you that by the time we leave all residues will be gone and your tile or stone flooring will be perfectly safe for everyone to use. We work to extremely high standards of health and safety, conducting proper risk assessments where appropriate and never putting you or anyone else in danger.

Will Tile & Stone Medic’s cleaning services cause noise, disruption, dirt or debris in my home/business?

We always work in the most considerate way possible. Work will be tailored to your needs and will fit around your schedule where possible. We avoid bringing loud or bulky machinery into your home and when a job is complete we thoroughly clean up after ourselves to leave your space looking as tidy as it did when we arrived.

How much does it cost to have my bathroom/shower room/wet room cleaned and restored?

All jobs are different so there are no standard costs, it is all on individual merits for each job. However, once we have spoken to you and asked a few questions, we will be able to give you an estimated cost.

How long does the work take to carry out

Once we have spoken to you in more detail we will be able to give you an idea of the time allocation required to restore your floors or wetrooms to a high level.