Can you remove soot?

Yes. We stock a variety of solutions which can remove stubborn soot marks from fireplaces in most cases.

Can you repair chips and dents in my fireplace?

Certainly, we have a range of fillers and sealers to repair minor damage up to an unbeatable standard.

My fireplace is a unique, vintage piece, will cleaning it damage it?

We’ll make a thorough assessment before work begins and will only use safe, tried and tested techniques to restore your fireplace to make sure that your fireplace is kept in the best possible condition.

Are the chemicals and solutions you use safe around me/my customers/children/pets?

Whilst we may use specialist chemicals in the course of our work, we can assure you that by the time we leave all residues will be gone and your tile or stone flooring will be perfectly safe for everyone to use. We work to extremely high standards of health and safety, conducting proper risk assessments where appropriate and never putting you or anyone else in danger.

Will Tile & Stone Medic’s cleaning services cause noise, disruption, dirt or debris in my home/business?

We always work in the most considerate way possible. Work will be tailored to your needs and will fit around your schedule where possible. We avoid bringing loud or bulky machinery into your home and when a job is complete we thoroughly clean up after ourselves to leave your space looking as tidy as it did when we arrived.

Do we have to move all the furniture

Yes, ideally if you want the job done to the best of our ability, then all furniture, kick plates in kitchens etc should be removed. However, don’t worry we will help you manage this.

Is your work all insured

Absolutely! we are always happy to show you our insurance certificates or down load them to you if so required.

How long does the work take to carry out

Once we have spoken to you in more detail we will be able to give you an idea of the time allocation required to restore your floors to a high level.

How much will it cost to have my floor cleaned and sealed

Because all floors require their own individual needs, perhaps different cleaning solutions, strippers and sealers it is impossible to give an average cost. Some areas of floor are very large and again this will have an impact on the costings as they may take longer to restore. Tile & Stone Medic will either arrrange an onsite visit to assess the floor in question, or, if we do not have local cover in that area, we will talk to you in more detail over the phone and perhaps request that you down load some pictures of the floor to us.